Help Center
Selbstbedienung
Logistikinstrumente
Versandkostenschtzung, Paketverfolgung, Versandbeschrnkung.
Lieferstatus
Bestelldetails, Schnellansicht, Lieferstatus.
Dringende Lieferung
Wenn die Bestellung nicht innerhalb von drei Tagen nach Zahlung versandt wurde, klicken Sie bitte hier, um den Versand zu fordern.
After-Sales
Nicht geliefert, Artikel verloren oder beschdigt, Unterstützung bei Logistikanfragen.
Saldo Details
überprüfen Sie Kontostand, Zahlungsverlauf, Rückerstattungsdetails, Aufladen des Guthabens.
Hufig gestellte Fragen
Verify & Purchase time:
Beijing time 09:00-18:00 submitted order, we will deal with it within 6 hours to complete;
Beijing time 19:00-08:00 submitted order, we will be processed before 2 PM the next day;
Note: except for cannot contact the seller or abnormal orders
The sellers’ delivery time: Generally Chinese domestic Taobao sellers will send out the delivery within 3~7 days (except for part of the customized products pre-order items)
Jingdong, Amazon self-running logistics will deliver items on the same day of purchasing (not self-running, franchised merchants send out delivery within 3-5 days
The actual duration depends on the seller
The Chinese domestic delivery time to JoyaBuy’s warehouse:(JoyaBuy’s warehouse is located in Foshan, Guangdong)
For sellers located in Guangdong province- normally your order will arrive at our warehouse within 1-2 days. Other provinces around 3-5 days.
Beijing time 09:00-18:00 submitted order, we will deal with it within 6 hours to complete;
Beijing time 19:00-08:00 submitted order, we will be processed before 2 PM the next day;
Note: except for cannot contact the seller or abnormal orders
The sellers’ delivery time: Generally Chinese domestic Taobao sellers will send out the delivery within 3~7 days (except for part of the customized products pre-order items)
Jingdong, Amazon self-running logistics will deliver items on the same day of purchasing (not self-running, franchised merchants send out delivery within 3-5 days
The actual duration depends on the seller
The Chinese domestic delivery time to JoyaBuy’s warehouse:(JoyaBuy’s warehouse is located in Foshan, Guangdong)
For sellers located in Guangdong province- normally your order will arrive at our warehouse within 1-2 days. Other provinces around 3-5 days.
Order Status "Order Pending":
You can visit the User Center → "Orders" to cancel your order.
Your payment will be immediately refunded to your CNfans account balance.
Order Status "Order Processing":
You can visit the User Center → "Orders" to cancel your order.
If we have not yet purchased the item, we will cancel the order and refund your payment to your CNfans account balance within one working day.
Order Status "Purchased":
You can visit the User Center → "Orders", and click on "contact" for the relevant order.
We will then request a refund from the seller. If the seller has not yet shipped the item, and once the seller confirms, the corresponding amount will be refunded to your CNfans account balance within 3 days.
Order Status "Seller Has Shipped":
If the seller has used a false tracking number and has not shipped, you can visit the User Center → "Orders", and click on "contact" for the relevant order.
We will then request a refund from the seller. Once the seller confirms, the corresponding amount will usually be refunded to your CNfans account balance within 7 days.
Order Status "Stored in Warehouse" after 5 days:
You can visit the User Center → "Orders", and click on "contact" for the relevant order.
We will then request a return from the seller, although we cannot guarantee approval. Once the seller approves, we will process the return as quickly as possible.
The tracking number for the returned package will be displayed in the relevant order. Once the seller receives the item and refunds us, the system will automatically refund the money to your CNfans account balance.
Normally, this process takes 7-15 days, depending on the time the seller takes to confirm the refund.
Refunding to the Original Payment Account:
Once the funds have been returned to your CNfans account balance, you can apply to have the funds refunded to your original payment account from the CNfans wallet page.
Visit the User Center → "Wallet" or "Account Balance", and Click to "refund" to the original payment account.
You can visit the User Center → "Orders" to cancel your order.
Your payment will be immediately refunded to your CNfans account balance.
Order Status "Order Processing":
You can visit the User Center → "Orders" to cancel your order.
If we have not yet purchased the item, we will cancel the order and refund your payment to your CNfans account balance within one working day.
Order Status "Purchased":
You can visit the User Center → "Orders", and click on "contact" for the relevant order.
We will then request a refund from the seller. If the seller has not yet shipped the item, and once the seller confirms, the corresponding amount will be refunded to your CNfans account balance within 3 days.
Order Status "Seller Has Shipped":
If the seller has used a false tracking number and has not shipped, you can visit the User Center → "Orders", and click on "contact" for the relevant order.
We will then request a refund from the seller. Once the seller confirms, the corresponding amount will usually be refunded to your CNfans account balance within 7 days.
Order Status "Stored in Warehouse" after 5 days:
You can visit the User Center → "Orders", and click on "contact" for the relevant order.
We will then request a return from the seller, although we cannot guarantee approval. Once the seller approves, we will process the return as quickly as possible.
The tracking number for the returned package will be displayed in the relevant order. Once the seller receives the item and refunds us, the system will automatically refund the money to your CNfans account balance.
Normally, this process takes 7-15 days, depending on the time the seller takes to confirm the refund.
Refunding to the Original Payment Account:
Once the funds have been returned to your CNfans account balance, you can apply to have the funds refunded to your original payment account from the CNfans wallet page.
Visit the User Center → "Wallet" or "Account Balance", and Click to "refund" to the original payment account.
Wenn Sie Fragen oder Beschwerden haben, wenden Sie sich bitte jederzeit an unser 7×(9:00-18:00)(UTC+8) Online-Kundendienstteam. Darüber hinaus knnen Sie sich gerne an unseren Kundenbetreuer wenden, indem Sie ihm eine E-Mail senden ( [email protected] Unsere Vision ist es, unseren Kunden den besten Service zu bieten und sie zufrieden zu stellen, damit wir nicht zulassen, dass unbefriedigte Flle eintreten. Wenn ja, werden wir auf jeden Fall auf unsere Kunden hren und die relevanten Probleme mit Sicherheit lsen.
Natürlich knnen Sie, sagen Sie uns einfach, was Sie wollen. Unser Expertenservice-Team wird Ihnen helfen, serise Verkufer, qualitativ hochwertige hnliche Artikel mit niedrigerem Preis usw. zu finden.
Keine Sorge, solange Ihre Artikel legal sind, werden wir unser Bestes geben, um Ihnen den besten Rat zu geben, den wir knnen. Einige spezielle Artikel knnen aufgrund der Lnderpolitik unterschiedliche Einschrnkungen haben. Bitte kontaktieren Sie unseren Kundenservice für weitere Hilfe.
Wie bereits erwhnt, bietet JoyaBuy unseren Kunden nicht nur Einkaufsagentendienste, sondern auch einen starken und effizienten After-Sales-Service, einschlielich Qualitts- und Lieferfragen. Wir sind nicht wie andere Plattformen, die die Verantwortung auf Verkufer oder Logistikunternehmen übertragen, denn JoyaBuy ist der zuverlssige Freund unserer Kunden. Unser einzigartiges 7×(9:00-18:00)(UTC+8) Kundendienstteam, das professionell und zweisprachig ist, wird jede Ihrer Anfragen verfolgen, bis Ihre Fragen gelst wurden, weil der Kunde zuerst unser Ziel ist.
Shopping Agent Service is our cord service. We purchase items from China to our customers based on customers’ wants and instructions. In addition, we provide services for the whole process from recommendation in purchasing, quality inspection, storage, delivery and after sales services to ensure our customers receive satisfied items. The better shopping experience will be gained by using our Shopping Agent service.
Through JoyaBuy’s website, you can get what you want by making payments with local currency. The processes is shown as below:
1. Login to our website to search the items you would like us to purchase for you by providing items details. In this step, we will provide some related information, such as delivery or purchase tips/recommendations, or even to assist you to find the better options.
2. Once the items have arrived to our warehouse, we will inspect the items quality for you and store them in our warehouse. You have up to 3 months free storage to store your items.
3. You could pick a suitable time for delivery and remind us to deliver your items to you. If you do not need those items immediately, we recommend you to stock more items and deliver them into one shipment in order to save delivery fee.
4. No matter whether the items are on its way or arrived to your place, our customer service will take responsibilities to assist you regarding to any after-sales issues.
0 service fee is our service philosophy. Customers just need to pay the items costs and delivery fee, no other additional service fee is added. However, it does not mean our service quality would be compromised. In contrast, our goal is to provide the best customer service in this field. Therefore, we welcome our customers to compare us with other service providers in the market in terms of service quality and charges
Through JoyaBuy’s website, you can get what you want by making payments with local currency. The processes is shown as below:
1. Login to our website to search the items you would like us to purchase for you by providing items details. In this step, we will provide some related information, such as delivery or purchase tips/recommendations, or even to assist you to find the better options.
2. Once the items have arrived to our warehouse, we will inspect the items quality for you and store them in our warehouse. You have up to 3 months free storage to store your items.
3. You could pick a suitable time for delivery and remind us to deliver your items to you. If you do not need those items immediately, we recommend you to stock more items and deliver them into one shipment in order to save delivery fee.
4. No matter whether the items are on its way or arrived to your place, our customer service will take responsibilities to assist you regarding to any after-sales issues.
0 service fee is our service philosophy. Customers just need to pay the items costs and delivery fee, no other additional service fee is added. However, it does not mean our service quality would be compromised. In contrast, our goal is to provide the best customer service in this field. Therefore, we welcome our customers to compare us with other service providers in the market in terms of service quality and charges
