Notices for Signing and Returning Parcels

Parcel Return Policy:

• Domestic Returns: If a parcel is returned due to domestic security issues, we will contact you and resend it at no additional cost.
• International Returns: If a parcel is returned from abroad due to reasons such as “unqualified international security,” “no sign,” “address unknown,” or “out for delivery,” the recipient is responsible for the redelivery fee.
• Customs Clearance: Parcels may need to go through customs clearance upon arriving in a foreign country. If customs considers the item in the parcel to be special, the recipient may need to provide invoices or proof of customs clearance. If the recipient fails to provide this information, resulting in the parcel being returned, the recipient will be responsible for any customs fees incurred.

Confiscation of Goods:

• We will verify the material and category of the goods, but we cannot determine if they are genuine or counterfeit. If the goods are determined to be imitation, fake, or sensitive items, and the parcel is confiscated, the recipient is responsible.

Sign-Off Notices:

• Initial Inspection: Before accepting the goods, check for any obvious differences or damages.
• Visible Damage: If the parcel has visible damage or breakage, the recipient should inspect it in front of the postman and either make a note of the damage or refuse to accept the parcel.
• Post-Delivery Inspection: If the parcel is not inspected in front of the postman and is found to be damaged later, keep the original packaging and provide us with the invoice, photos, and other evidence within 2 working days. We will negotiate with the local post office for compensation.
• Final Sign-Off: Normal sign-off marks the end of the shipping process, and we will not take responsibility after that.
• Post Sign-Off Issues: If there is a problem after sign-off, please contact customer service within 72 hours. We cannot assist with cases reported more than 72 hours later.

Exemption Clause:

• Fragile and Vulnerable Goods: Claims are only accepted for loss, not damage, of fragile and vulnerable goods, regardless of whether strengthened packaging was used.
• Prohibited Goods: Dangerous and contraband goods are not included in claims (e.g., compressed gases, flammable liquids, corrosive substances, etc.).
• Natural Loss and Defects: Claims do not cover losses or expenses due to the natural loss, defects, or characteristics of the goods, price changes, or natural disasters such as bad weather, lightning, tsunami, earthquake, or flood.
• Product Expiration and Delays: No compensation will be provided for product expiration, loss of warranty, or delays due to uncontrollable factors such as weather or customs clearance.
• Customs Compliance: If a parcel is not delivered within the promised timeline due to the recipient’s refusal to cooperate with customs (including paying tariffs), all losses or responsibilities will be the recipient’s, and parcel forward logistics will not be liable.