Help Center

Daily Questions
About JoyaBuy
JoyaBuy Purchasing Instructions
Three Things You Need to Know Before Using the Shopping Agent Service for the First Time
About Third-Party Service Providers
Why Does JoyaBuy Show “Out of Stock” When the Online Platform Displays “In Stock”?
JoyaBuy Service
Disclaimer for Shopping Agent and Parcel Forwarding Services
Order Processing Time for Shopping
What Should I Do After the Item Status Shows “Stored”?
What Does “Pending for Confirmation” Mean?
Why Do I Need to Pay the Outstanding Balance When My Shopping Agent Orders Have Already Been Paid?
How Long Does Chinese Domestic Delivery Take?
How Long Will It Take for Items to Be Delivered from the Seller?
Can I Modify My Order After It Has Been Submitted?
How Will You Handle Gifts Sent by the Seller with My Order?
Do You Help Perform Quality Checks?
What Is the Domestic Shipping Fee if I Buy Several Items from the Same Seller?
What Is the Shopping Agent Service?
How to Shop with JoyaBuy
Order Status is “Received,” but Why Haven’t I Seen My Items in the Warehouse?
Shopping Assistant Guidance
How Does the Shopping Agent Service Charge?
Status of Shopping Agent Orders
Terms of No-Reason Returns
Parcel Forwarding, Acceptance, and Inspection Rules
Special Standards
Defective Products/Products with Quality Issues
Disclaimers of Shopping Agent