Help Center
After-Sales Considerations
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User Behavior | Condition for After- Sales Service | After-Sales Service Validity Period |
Example |
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Days of Delivery | |||
| Confirmed Receipt | (45 days-Days of Delivery) ≥ days | 7 Days | August 1: User submits a parcel for international delivery. JoyaBuy dispatches the parcel on the same day. August 7: User A confirms receipt of the parcel on JoyaBuy platform. After-Sales Service Validity Period for the parcel of User: 7 days (August 7-August 14). |
| (45 days-Days of Delivery) < 7days Delivery | 45 days-Days of Delivery Delivery | August 1: User submits a parcel for international delivery. JoyaBuy dispatches the parcel on the same day. September 9: User A confirms receipt of the parcel on JoyaBuy platform. After-sales Service Validity Period for the parcel of User A: 5days (September 9-September 14) | |
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Unconfirmed Receipt | 45 days-Days of Delivery Delivery | 45 days-Days of Delivery Delivery | August 1: User submits a parcel for international delivery. JoyaBuy dispatches the parcel on the same day. User A does not confirm receipt of the parcel on JoyaBuy platform. After-Sales Service Validity Period for the parcel of User A: End on the 45th day from August 1 |
| Note 1.Route to After-Sales Service: “Parcel” -Corresponding Order- “Apply for After-Sales Service”. When you apply for after-sales service, please describe your problem in detail and upload photos of the packaging of the parcel as well as the products. JoyaBuy will process your application as soon as possible and reply with a solution (induding but not limited to refund, return, and exchange). 2. JoyaBuy has the right not to provide after-sales service for your parcel if the logistics updates shows your parcel has been received for no less than 3 days. | |||