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Help Center

Terms of Service and User Administration
  1. Scope of Application of the Terms of Service

The registered user services are owned and operated by “JoyaBuy”. These services must be provided in accordance with the regulations, terms, and operating specifications issued by JoyaBuy. The users and JoyaBuy agree to and accept all terms of service as outlined by JoyaBuy.

  1. Information Collection and Use

To use JoyaBuy’s services, we may require two types of personal information:

  • Essential information: To access the basic features of our services, you must give us permission to collect and use the necessary information. If you choose not to provide this information, you won’t be able to use our services properly.
  • Optional information: For additional functions of our services, you can choose to agree or disagree with the collection and use of additional information. If you choose not to provide this information, you won’t be able to access these extra features or experience the intended benefits, but it won’t affect your use of the basic functions.
  1. User Information Protection

We will not share or reveal your personal information with any third parties except in accordance with:

  • Sharing necessary to fulfill legal obligations;
  • Sharing with your consent;
  1. User Rights
  • You have the right to log in to the JoyaBuy website, access, and edit your personal information.
  • You have the right to reach out to our online customer service and request to close your account. Upon your request to cancel, we will discontinue our services for you and delete or anonymize your personal information in accordance with the relevant laws.
  • In certain business operations, we may utilize non-human automated decision-making methods such as algorithms. If these decisions impact your rights and interests, please contact our customer service for assistance.
  1. Storage of Information

At JoyaBuy, there is no limit on the amount of information that can be transmitted. We have implemented reasonable and practical security measures in accordance with industry standards to safeguard your information and prevent unauthorized access, disclosure, use, alteration, damage, or loss of personal information.

Please exercise caution when it comes to your personal information, share it only when necessary, and avoid participating in any transactions through other means to prevent information theft or online fraud.

  1. Exemption from Liability
  • JoyaBuy strives to accurately present product information, but due to factors such as the surrounding environment, camera angle, and equipment differences during product photography, we cannot guarantee the full accuracy of the product.
  • JoyaBuy will purchase designated products from the website specified by the user. If uncontrollable circumstances arise, and the purchase cannot be completed as planned, we will promptly communicate with the user. JoyaBuy cannot be held responsible for any losses incurred by the user.
  • If there are any after-sales issues with products purchased by JoyaBuy on your behalf, we will promptly address them for you.
  1. Prohibited Activities

The following activities are prohibited when using the JoyaBuy service:

  • Violation of any laws, regulations, decrees, or rules.
  • Transactions involving:
    a. Dangerous drugs or products such as narcotics, steroids, or other controlled substances.
    b. Drug paraphernalia.
    c. Cigarettes.
    d. Unlicensed marijuana or other psychoactive plants.
    e. Subscription-based nutritional, vitamin, supplement, herb, or natural health products.
    f. Items that promote or facilitate illegal activities.
    g. Stolen items, including digital and virtual items.
    h. Items that incite hate, violence, racism, or other forms of discrimination or exploit criminal activity.
    i. Obscene material.
    j. Items that infringe on copyright, trademark, privacy, or any other proprietary rights under the laws of any jurisdiction.
    k. Certain pornographic items or services.
    l. Ammunition, weapons, or certain weapon parts or accessories.
    m. Regulated weapons or knives under applicable laws.
  • Transactions involving:
    a. The display of personal information of a third party in violation of applicable laws.
    b. Supporting pyramid schemes, Ponzi schemes, matrix schemes, other get-rich-quick schemes, or certain multi-level marketing schemes.
    c. Transactions related to purchasing annuities, lottery contracts, advance deposit systems, offshore banking, or transactions to finance or refinance credit card debt.
    d. Selling items before the seller has control or possession of them.
    e. Payment processors collecting payments on behalf of merchants.
    f. Transactions involving the sale of travelers’ checks or money orders.
    g. Currency exchange or check cashing businesses.
    h. Certain credit repair or debt settlement services, credit card transactions, or insurance activities.
    i. Making or receiving payments related to bribery or corruption.
  • Transactions involving the sale of products or services that government agencies have determined to be potentially fraudulent.
  1. Governing Law

This Service Agreement and any additional agreements for the provision of services will be governed and interpreted by the laws of the HK.

Company Name: STAR CREATION TECHNOLOGY CO., LIMITED
Registered Number: 74733899-000-12-23-4
Registered Address: ROOM 101A 1/F GENPLAS INDUSTRIAL BUILDING 56 HOI YUEN ROAD KWUN TONG KL