User Privacy Policy

User Privacy Policy

Protecting the security of your personal information is our top priority, and we take your trust in us seriously. We will never sell or share your personal information with third parties. We will maintain the confidentiality and privacy of any personal information you provide to us, only using it for the purposes outlined in our policy. If you have any questions about our privacy policy, feel free to reach out to us at any time through the JoyaBuy online customer service or official service account.

Applicable Law

We are committed to protecting your personal information, and the rights outlined in this Policy align with applicable laws, including the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2013, and the General Data Protection Regulation (GDPR). As an international business, we recognize the diversity of our customer base and aim to ensure that your personal data is protected in accordance with relevant laws. If you have any questions regarding the protection of your personal information, please contact our Data Protection Officer at [email protected].

1. What personal information do we collect?

You have the option to browse our website anonymously, but to fully utilize our services, registration is required. When you use our website, we collect personal information such as your name, email, password, purchase history, and service account details. Your information is secured and will not be shared or sold to third parties. If you have inquiries about our privacy policy, please reach out to us through our online customer service system or official account.

2. How do we use your personal information?

We prioritize your privacy and security and do not disclose or sell your personal information to third parties. The information you provide is used to enhance your experience with our services, including:

1. Contacting you via email for order updates, package information, and after-sales support.
2. Keeping you informed about platform activities and promotions through emails and internal messages, offering coupons, shipping discounts, special deals, and opportunities to benefit from services offered by our third-party partners.

You can opt-out of these notifications at any time by adjusting your preferences in your JoyaBuy account settings.

We assure you that your personal information will not be shared with advertisers without your consent. Additionally, we do not collect personal data from children or individuals lacking the legal capacity to act on their own, without the consent, knowledge, and supervision of a guardian.

3. How long will we keep your information?

Upon registering a JoyaBuy account, your personal information will be retained indefinitely. If you wish to deactivate your account, please contact our online customer service.

4. Policy Update

To enhance your experience with our products and services, we continuously strive to improve and innovate. As we enhance our services and operational practices, we may update our privacy policy accordingly. Please check this page regularly for the latest information and policy updates.

5. Contact us

If you have any questions about the Privacy Statement, please contact: [email protected].

Company Name: STAR CREATION TECHNOLOGY CO., LIMITED
Registered Number: 74733899-000-12-23-4
Registered Address: ROOM 101A 1/F GENPLAS INDUSTRIAL BUILDING 56 HOI YUEN ROAD KWUN TONG KL