Help Center
Value Added Services
| No. | Item | Situation | Standard procedure | Notice | Fee |
| 1 | Rehearsal Packing | User requests for actual parcel’s weight before submitting the parcel order. | Based on user’s request and pack the items then weigh and inform user. | Email and internal message will be sent when it is processed. | 3USD/ Parcel |
| 2 | Parcel Photo | User requests to view the parcel before dispatch. | 1. One photo will be taken before the parcel is sealed. 2. One photo will be taken after the parcel is sealed. | Email and internal message will be sent when it is processed. | 0.75 USD/ Parcel |
| 3 | Extend Storage Period | User requests to extend the storage time. | Based on user’s request to extend the storage time. Only apply for the items that are stored within 60 till 90 days. Maximum storage time is 6 months. | Email and internal message will be sent when it is processed. | 1.5 USD/ Product ID/ Month |
| 4 | Detailed Photo(After your product is stock in to our warehouse) | Users require for extra photos of more details as local measurements after the free inspection photos are provided. | Provide detailed photos and quantity that meet the customer needs. | User can log in to their account to view the photos. | 0.15 USD/Each |
| 5 | Detailed Photo(Request Submitted during Product Order) | Users require for extra photos of more details as local measurements when they submit the product order. | Provide detailed photos and quantity that meet the customer needs. | User can log in to their account to view the photos. | 0.15 USD/Each |